Wednesday, June 19, 2019

Careers – What Is The Difference Between IT Support And Services?

Careers – What Is The Difference Between IT Support And Services?

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If you are considering a career in IT, you have no doubt heard terms like ‘IT Support’ bandied around in terms of job titles. IT is a very varied industry that covers all kinds of things from software development to network engineering, database administration and web design, but the area that deals with looking after existing systems and their users tends to fall under the fairly vague umbrella term ‘services’. While IT support is an IT service, there are distinctions between the two terms when used to describe departmental structure within a business.

What Do Services in IT Cover?

it support services Careers   What Is The Difference Between IT Support And Services?

In a lot of companies’ IT departments, there are project based teams who work on things like software development for the business, and then there are teams who work on a less project related basis doing things like looking after servers, managing networks, dealing with access to internal systems and fixing any problems with infrastructure or user systems. It is the latter who tend to be defined in terms of ‘services’, because they provide a service to the business.

There are also companies who specialize in providing these things to other companies. Not every company has an IT department, or has one large enough to cope with their own systems and users, so they outsource these things to third party IT specialists. These companies may be reasonably local, or may be in other countries, as a lot of the work involved can be done remotely.

What Does IT Support Cover?

it support services1 Careers   What Is The Difference Between IT Support And Services?

IT support is one of the services an IT department or IT services company can provide. It tends to refer to the people who assist users who are having problems with their hardware or software, and it tends to work on a two or three tier basis. The first line of IT support is generally a team who will do triage on the problem the user is having, for example encouraging them to check their network connection and other basics before taking down details of the problem and deciding which technical team should deal with it. The problem then gets referred to someone in a second line support position, who will try and fix it, or someone in another part of the service team who is involved in the specific area they are having a problem with, for example a network engineer or a system administrator. There is a significant amount of overlap between support and other teams because often, to resolve an issue, a number of different people have to investigate things and different parts of systems need to be checked or changed. However, the IT support team is usually the people who deal with the users directly.

So, as you can see, support is a kind of service, but not every job in services is a support job. When somebody says they work in an IT service capacity or for an IT service company, there are a number of things they could be doing, whereas IT support typically refers to user support. Bear this in mind when looking at courses of study or applying for jobs in the IT industry.

Daniel Nector is a part of a managed hosting and managed services provider company- Virtual Management Technologies. He enjoys writing about various IT and tech related innovations and developments. He is a movie buff and huge DC comic fan.

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Bots washing away the line between pets and toys.

Bots washing away the line between pets and toys.

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Considering the overwhelming success of movies like Star Wars, Toy Story and Iron Man, robotic devices will probably be a trend in the world of toys anytime soon. If your beloved child has already asked you to buy a gadget like this, spend a couple of minutes reading this article before rushing to the nearest toy shop and buying some innovative robo-toy. What we have here is a short yet informative review of the most popular bots that came into our lives in an attempt to replace familiar pups and kittens with their buzzing and blinking plastic alternatives.

bots pets Bots washing away the line between pets and toys.

Giga Pets were certain kind of a pioneer in this field in already remote 1997. They got popular pretty soon for being able to tell when they needed to be fed and to “grow” if taken care of properly.

bots pets1 Bots washing away the line between pets and toys.

Released in 1998 owl-like Furbies stayed on top for a rather long period of time and were even brought back to life in 2012. These cute robotic toys won hearts of children from all over the world with their unusual “Furbish” language and were later taught to understand English and be fed with the help of an app.

bots pets2 Bots washing away the line between pets and toys.

AIBO and i-Cybie are apparently the most well-known robotic dogs endued with skills of real pets. These adorable metal pups were able to bark, wag their tails and even understand a certain number of voice commands. Obviously, an ideal alternative for those allergic to dog hair.

bots pets3 Bots washing away the line between pets and toys.

Robotic toys of new generation already react to touch and cuddles, know their names and even go through an entire life cycle. Some of them, for example, PARO a cute robotic seal, were created to help ill people recover after severe diseases and provide king of animal therapy in places where real pets aren’t allowed. Revived in 2010, Pleo is a miniature dinosaur acting exactly like a pet. The bot takes certain interest in the surrounding world, responds to the petting of his owner and can even learn something new.



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Top 9 Places to Visit Between Fuerteventura and Lanzarote Islands

Top 9 Places to Visit Between Fuerteventura and Lanzarote Islands

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Canary Islands provides unending possibilities for spending time and visiting new exciting places. One of these places are Lanzarote and Fuerteventura, Spanish islands which belongs to the Canary Islands. And here are top 9 places to visit at Fuerteventura and Lanzarote islands.

1, Crater in the Fire Mountains, Timanfaya Natural Park, Lanzarote
2, Papagayo beaches
3, Jameos del Agua cave in Lanzarote
4, Volcano slope in the Timanfaya Natural Park of Lanzarote
5, Green (Clicos) Pond in Lanzarote
6, Punta Fariones at Lanzarote island
7, Rajada Mountain
8, Corralejo Dunes Natural Park
9, Lobos island, between Fuerteventura and Lanzarote

lanzarote fuerteventura Top 9 Places to Visit Between Fuerteventura and Lanzarote Islands
1, Crater in the Fire Mountains, Timanfaya Natural Park, Lanzarote

lanzarote fuerteventura1 Top 9 Places to Visit Between Fuerteventura and Lanzarote Islands
2, Papagayo beaches

lanzarote fuerteventura2 Top 9 Places to Visit Between Fuerteventura and Lanzarote Islands
3, Jameos del Agua cave in Lanzarote

lanzarote fuerteventura3 Top 9 Places to Visit Between Fuerteventura and Lanzarote Islands
4, Volcano slope in the Timanfaya Natural Park of Lanzarote

lanzarote fuerteventura4 Top 9 Places to Visit Between Fuerteventura and Lanzarote Islands
5, Green (Clicos) Pond in Lanzarote

lanzarote fuerteventura5 Top 9 Places to Visit Between Fuerteventura and Lanzarote Islands
6, Punta Fariones at Lanzarote island

lanzarote fuerteventura6 Top 9 Places to Visit Between Fuerteventura and Lanzarote Islands
7, Rajada Mountain

lanzarote fuerteventura7 Top 9 Places to Visit Between Fuerteventura and Lanzarote Islands
8, Corralejo Dunes Natural Park

lanzarote fuerteventura8 Top 9 Places to Visit Between Fuerteventura and Lanzarote Islands
9, Lobos island, between Fuerteventura and Lanzarote

Photo Credit: Guillén Pérez (CC BY-ND 2.0)



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