Communication when doing business is crucial and that’s why many companies have all resorted to using business phone systems in order to form a means of communication between its various members and employees. Just to iterate, there are companies that would fail if so much as a single detail was forgotten or misplaced and that a shred of misinformation can easily bring an entire business, let alone the employees that try to keep it together, to its knees. Efficiency is the key to success of any business and lack thereof easily spells doom for a company. Fortunately, there are business phone systems that can help ease the burden of communication in various companies.
To start with, business phone systems can be defined as a number of phones in a given company that allow communication between employers, employees and everything in between. The phones themselves, sometimes called “stations”, are essentially what allow the director of the company to give further details on a given project to other employees, a secretary to relay information to her assistant, a security guard to escort an uncooperative individual outside the building or a grunt in an office to ask for water after a particularly tiring task. One can only imagine the difficulties of managing a company if instantaneous communication wasn’t available in our time — what with the heavy demands of daily expenses and all.
Types of Business Phone Systems
There are actually three types of business phone systems and each one can prove to be useful in its own way.
- Key System: The Key System is the preferred kind of business phone systems by employers who want to keep a close eye on their employees and their various tasks. This system is very strict and the administration is allowed to decide which calls will or will not be allowed. That’s right, with this kind of business phone system, an employer can potentially listen in on the conversations of his underlings and make sure that things are going accordingly, or if the employees are just using the phones to spread gossip, the employer can either put a stop to the conversation then and there or correct a few details regarding their information. Nonetheless, what’s important is the key system allows administrators full control over the line and effectively prevents employees from abusing them.
- Electromechanical Shared-Control Key Systems: Perhaps the first business phone system to ever be invented, the electromechanical shared-control key system was quite bulky but nonetheless proved to be useful for companies back in the day. However, due to its bulkiness and its complicated controls, it lost favor to its more modern cousin, the Electronic Shared Control System.
- Electronic Shared Control Systems are fully electronic and have done away with the bulkier mechanical components of its predecessor. Also, it introduced a lot of new functions such as remote supervision, identification of caller ID and answering machine functions.
- PBX: PBX is defined as “Private Branch Exchange” and functions as a means of communication for just one branch or office within a business. Fully autonomous, any employee can use it to contact his or her employer or fellow employees to relay information or inform them of an upcoming even like their employer’s birthday. The PBX also possesses a wide number of new functions such:
- A Call Attendant
- Making Conference Calls
- Busy Override
- Making Voice Mails
- Welcome Message
- Blocking Calls
- Forwarding Calls
- Auto Dialing
- And A Do Not Disturb for pesky employees and co-workers
- Hybrid System: The Hybrid System is a combination of the Key System and the PBX. It is noted for being used in buildings where multiple companies are headquartered and can communicate more freely with one another.
Types of Interface
Now that you know the kinds of business phone systems used out there, it’s time you found out about ways that they’re actually implemented.
- POTS: POTS which can be defined as “Plain Old Telephone Service” just uses a simple telephone system and probably caters to any of the three phone systems. By far, this is perhaps the most commonly used form of business phone system although there are other systems that are steadily on the rise. Nonetheless, it is preferred by most employees because of its less intrusive nature.
- DECT: DECT or Digital Enhanced Cordless Communications is another phone system that applies to cordless phones. Works well when employees need to be on the move while on the job.
Internet Protocol: This allows an employer to access and call his or her employees through their computers. This can be very advantageous to employers who need to get a hold of their employees when needed and to find out whether they’re actually working or browsing pictures and videos. Internet Protocol is also compatible with mobile phones, further preventing sluggish employees from slacking off.
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